For all things Telecommunications

Archive for the ‘ Blog ’ Category

Telecom Industry Trends 2023

Friday, February 3rd, 2023
Delta Intellicom Telecom Industry Trends 2023

There are some big trends coming to the telecom industry in 2023 that you should be on the lookout for.

A new year means new trends in every industry, and the telecom industry isn’t any different. The telecom industry is dynamic and the reason behind many new technologies. The telecommunications sector is ever-evolving, and 2023 will be no different. Here are some telecom industry trends in 2023 that you should keep on your radar. 

Read the rest of this entry »

Why Should You Move Your Business Phone System to the Cloud?

Friday, January 20th, 2023
Delta Intellicom Business Phone System Cloud

Moving your business phone system to the cloud just makes sense in our online world, and it comes with several benefits over analog phone systems.

In most industries, the phone is the lifeline of your business. Client and customer calls are what keep your business moving from day to day. Without those leads that come in over the phone, much of your business activities would stop. So, like everything else about your business, your phone system needs to keep up with the times. Recent and not-so-recent advancements in phone technology have propelled the office phone from analog to digital and then onto the cloud (like most business technology these days). Is it worthwhile for you to move your business phone system to the cloud? In short, yes, because the benefits of this shift will be far-reaching. 

Read the rest of this entry »

3 Reasons VoIP Is the Best Solution for Remote Workers

Friday, January 13th, 2023
Delta Intellicom VoIP Remote Workers

There are a lot of great benefits that make a VoIP system the best option for a business with remote workers.

Remote work is very common today, as many workplaces and employees appreciate the flexibility that it affords them. However, special modifications need to be made to ensure that they are able to securely and easily communicate with you, each other, and your customers. One of the best solutions is VoIP. Why are VoIP remote workers so efficient? 

Read the rest of this entry »

A Primer on PBX Phone Systems

Friday, December 30th, 2022
Delta Intellicom PBX Phone Systems

PBX phone systems are a great option for many businesses due to their scalability that allows businesses to tailor them to their needs.

One of the choices that you have to make when setting up any business is how you’re going to handle phone calls. In many cases, small business owners assume that the call volume will be manageable enough that they can just use their own cell phone. This is almost never a good solution. The alternative of paying for a separate cell phone and carrying two is hardly better. If your small business will have a physical location like a storefront or office, it becomes even more important to have a true business phone system set up (either instead of or in addition to a call center). But how do you choose the right one among all of the telecom options out there? Knowledge is power in this case. Read on for a primer on PBX phone systems to help you better understand them while making the choice.

Read the rest of this entry »

How to Choose the Best VoIP Provider for Your Business

Thursday, December 22nd, 2022
Delta Intellicom VoIP Provider

Choosing the best VoIP provider for your business is a major decision that can be made with a few important considerations.

Running a business as smoothly as possible requires finding the best services to partner with. For many businesses these days, that includes picking a business phone system that will meet every one of their organization’s needs. There are so many options out there today, and plenty of them are high-quality, so it often comes down to figuring out what your specific requirements are.

Read the rest of this entry »

Contact Center Trends Coming in 2023

Thursday, December 15th, 2022
Delta Intellicom Contact Center Trends 2023

Businesses should consider taking advantage of these contact center trends to increase customer satisfaction and ease of communication.

While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really centers anymore, either. Rather than being stationed in a facility, contact centers are now disbursed across the globe as remote work continues to be a preferred method for many businesses. There are a few notable contact center trends expected to take off in 2023.

Read the rest of this entry »

Business Networking: What is WAN?

Friday, December 2nd, 2022
Delta Intellicom Business WAN

A wide-area network, or WAN, is critical for your business to establish a global network with employees, vendors, contractors, and customers.

Many businesses these days use WAN, or wide area network, for their business networking needs. It’s a great way of sharing data between customers, employees, vendors, and contractors across geographical space because it’s ideal for establishing long-distance networks. 

Read the rest of this entry »

The Many Benefits of Automatic Call Distribution

Friday, November 11th, 2022
Delta Intellicom Automatic Call Distribution

Automatic call distribution is critical for keeping your business or call center running smoothly and maintaining customer satisfaction.

Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department or the help desk.

Read the rest of this entry »