What if there was a simple way to get material to train future employees, ensure that your existing customer service personnel are doing a great job, and protect yourself against potential liability? There is! Call recording is an easy tool to improve your business phone system and make sure that yo...

Providing excellent customer service is the goal of every business, and there are many ways to accomplish it. Working with a call center is one way to improve your response time, boost overall customer experience, and improve your metrics. One of the many benefits of using a call center is the abili...

Call recording is a valuable software feature that captures and stores conversations held over a business phone system. Unlike traditional phone call recording, which requires a separate setup, call recording is often a built-in feature of a business’s cloud telephony system. These recordings ...

The right telecommunications solution can make it much easier for you to get your work done and reach new heights of productivity. As a result, it only makes sense that PBX phone systems are growing in popularity. If you are getting ready to choose your business phone system, here are some ways you ...

Regardless of your industry, communication plays a large role. You have to be able to talk to customers or clients, receive and/or follow up on new leads, contact vendors and distributors, and talk to employees. Telecommunications drives your business day-to-day, even if most of your work is done fa...

In the field of professional communication, accuracy and efficiency are absolutely (and equally) paramount. Distorted messages and information loss can quite easily hinder the high-quality customer service your business needs to thrive. -That’s where voicemail services come in, offering a rang...