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Archive for the ‘ Blog ’ Category

5 Benefits Of Video Conferencing

Friday, October 22nd, 2021
5 Benefits Of Video ConferencingDelta Intellicom

Conferencing occurs in meeting rooms using camera-embedded personal communication devices such as computers, laptops, or mobile phones.

Improvement in technology has significantly changed our ways of doing business. For example, nowadays more people are working from their homes and over the internet. That said, the need for a cost-effective, timely, and efficient way of communication that mimics face-to-face communication is inevitable. Video conferencing fills all those gaps.  

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6 Benefits Of eFax

Friday, October 15th, 2021
6 Benefits Of eFax Delta Intellicom

Online faxing enables users to send and receive faxes all over the world.

The emergence of eFax has enabled fax enthusiasts to shift from traditional machine faxes to online faxing. This has made sending and receiving faxes easier and achievable in the current world where everyone is switching into paperless business. This article is for those who are still using the traditional faxing methods or have stopped faxing altogether. Below are some benefits of using online faxing!

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4 Reasons Why A Multi-Line Business Phone System Is Worth It

Friday, October 8th, 2021
 4 Reasons Why A Multi-Line Business Phone System Is Worth It

Installing a multi-line business phone system will help you manage the dozens of calls you go through.

By installing a multi-line business phone system, you ensure that you’re always available to your customers, thus developing long-lasting working relationships. You’ll also notice a bump in your office communication and overall productivity. We all know the value of having quality phone services. Still, a multi-line business phone system specifically can offer several benefits and address many needs that businesses of various sizes may be facing.

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The Main Benefits of Call Recording to Businesses

Friday, October 1st, 2021
The Main Benefits of Call Recording to Businesses Delta Intellicom

Sometimes call center agents may be having areas that they need to improve

Today businesses are in the run to improve, if not invent, new ways to engage and satisfy their customers owing to increased competition. Telephone communication has remained a great way for businesses and customers to engage one another. Telephone communication has, however, had some challenges. For instance, some decisions cannot be made by customer care executives but need the attention of the top management. These changes necessitated the improvement of business calls to include a feature of call recording. Although call recording is a great communication feature, many companies overlook its benefits. This blog post compiles the main advantages of call recording to businesses

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Headsets As Essential Business Assets 

Friday, September 24th, 2021
Headsets As Essential Business Assets Delta Intellicom

Digital phones and voice-over IP have become the convenient new method for telecom business.

If you’re in a business that’s best handled over telephones, you must have already run across an issue that is fundamentally built into the workload: holding a phone all day, every day. It’s a pain, and there’s no easy way to do it. Corded or cordless, smartphone or rotary, phone-based jobs all have to overcome the physical hurdle of managing an entire day of speaking into a device.

The obvious solution lies in headsets. Headset technology has advanced considerably for phones since the very inception of phones. Even telephone line operators in the 50s and 60s had headsets. It’s not new. It’s just gotten better and better over time. In this blog, you’ll the benefits of using headsets as an essential part of the business.

Prevent Physical Pain

Headsets prevent arm pain, neck pain, shoulder pain, and many other work-stopping issues from developing in employees. Not even heavy lifting labor jobs have to hold their tools to their head for hours at a time. It’s just not done, physically. Telephone operators now have a wide range of tools and resources at their disposal that can make the job much more accessible and lead to far more minor work-related injuries.

Wired headsets come from a wide variety of manufacturers and can be equipped to work with any phone system – or any computer system. Digital phones and voice-over IP have become the convenient new method for telecom business. Phones can be directly connected to headsets, allowing for maximum convenience of a hands-free model or computers with their onboard sound hardware.

Easy To Use

Wireless headsets remove the hassle of being tethered to one spot all day with minimal movement. They can be rechargeable or battery-powered and are generally highly lightweight. Headsets can also come in minimalist one-ear models with a single slim microphone or have a more comfortable over-ear padding that provides comfort and convenience.

Phone technology has been updated considerably since the advent of telecom services. There is no reason not to edit with it. Choose higher-quality devices to produce higher-quality services and turnaround for your team.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.

 

 

Phone System Repairs: To Replace or Repair?

Thursday, February 4th, 2021
phone system repairs delta intellicom

A good phone system is essential to any office environment, so when you need phone system repairs, it may be time to consider whether to repair or replace.

All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some other cases might just be a temporary problem that can be fixed through repair. If not updated frequently, a business must consider phone system repairs, and if that isn’t adequate, complete replacement. Here are some questions a business owner should ask themself when determining whether to fix their current telephone system or start fresh with something new. 

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4 Phone System Concerns That Affect Customer Satisfaction

Friday, January 15th, 2021
Phone system

Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

The humble telephone has come a long way. As advanced as modern technology is, sometimes it’s much less frustrating to speak with a live human than an automated phone tree. In the end, swift service should be your top priority. Otherwise, you risk losing precious revenue to one of your competitors. Your company’s phone system should be easy to navigate. Here are some of the most common errors that could cause you to lose valuable business.

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How to Secure Your Business’ Network

Monday, May 20th, 2019


Every business requires a network to access the internet so that they are able to get their work done. Whether they need it just for email or to complete the service they have been hired to do, the internet plays an important role in almost every business operating today. This is why it is of absolute importance to make sure your business’ network is as secure as it could possibly be. Hackers or others who wish your business harm will attack a vulnerable network if they can, causing irreparable harm to you and your business. To make sure your business’ network is secure, follow these guidelines.

Informed employees

One of the best ways to guarantee your network is safe and secure is to make sure your employees are properly trained and informed on cyber security. When it comes to making sure your network remains safe, there is always something new your employees can learn. It can start out with simple things they should already know like making sure they have strong passwords and are not downloading any suspicious files, to investing in courses to teach them more about online security. The more your employees know about how to be safe online, the safer your network will be.

Secure your router

If you want to make sure your business’ network is secure, you will want to physically make sure your router is secure. The wrong person having access to your router can completely undo your security settings with ease. Your router should be locked away safely in a cabinet or office that features access control or even video surveillance so you can control and monitor who goes near it and tries to gain access to it without your permission.  By taking these steps, you will be immensely improving the security of your network.

VPN

To further secure your business’ network, you may want to consider investing in a virtual private network (VPN). A VPN can be handy for companies that need to access information using unsecured networks because a VPN can hide your IP address while also helping to encrypt your company’s data. This will further help keep your company data and information secure, so you will not have to worry about having any of your passwords stolen.

Phone System Solutions from Delta Intellicom

Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over 20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Google+, Facebook, Twitter, and Pinterest.