The Internet of Things (IoT) is based on a term coined back in 1999 by a man named Kevin Ashton. At its core, IoT describes a series of connections across a network of applications and devices that allows users to determine integration between these entities for the sake of bolstering their usage. IoT is constantly evolving and moving forward, making it an important mainstay both in our homes and businesses to make our lives easier through automation and being able to operate many devices and applications from a single device.
Archive for the ‘ Blog ’ Category
VoIP phone systems are definitely the best business phone solution for most businesses today. VoIP offers numerous benefits in terms of flexibility and functionality, especially for businesses that operate a lot remotely. For those that are still considering the switch to VoIP, part of the hesitation may have to do with security. Is a VoIP phone system really secure? Read on to learn more about the vulnerabilities and security features that you might experience with a VoIP system.
A Private Exchange Branch (PBX) is a business phone system that helps companies overcome the physical restrictions of a traditional telephone system. Your business can benefit from a PBX system because you’ll no longer have to worry about copper wires or break the budget regarding your communications. Your business will be more successful when you communicate effectively and clearly with your employees, customers, and partners.
Modern business phone systems have become complex, web-based interfaces that need to do more than simply make audio-based phone calls. Communication technology has seen exponential growth in recent years, which has become a major boon to businesses as it makes productivity smoother and simpler no matter where your employees are.
As a small business owner (or not so small business), you have a lot of heavy decisions weighing on you. While you likely have staff, employees, co-owners, managers, or others on your team who can help with your decisions, ultimately, you have the final say. In those cases, the weight of the choice can sometimes make the decision feel impossible. In some cases, however, with some proper research and consultation with experts, the decision almost makes itself. The choice between wireless and wired internet for your small business should be the latter type of decision – read on to learn why wired internet is the best choice.
A high call volume is when a company has a 10% increase in calls above its usual volume. If you want your call center to thrive, it’s best to utilize the best strategies to handle a high call volume is a must. It threatens your reputation and bottom line when a client or customer is on hold for too long. Some customers are willing to wait, but the truth is that they become frustrated after about two-three minutes. Fortunately, any business can manage high call volume. Here are five ways you and your team can do so.
Whether you work in an office, work from home, or rock a hybrid option, having the right tech where you work makes all the difference. This isn’t just referring to your computer either. It is important to have the right phone and headset also to make your work day go smoothly, from important calls to teleconferences. If you’re currently shopping for the best headsets for your employees or your own use, be prepared to encounter a lot of options. When you’re weighing all of those options, keep these factors in mind for choosing the best headsets for your business.
In our online world, data security is one of the most important aspects of any business. Aside from data pertaining to that business such as company information and finances, businesses—even small businesses—have a database of Personal Identifiable Information (PII) of employees and customers that is important for smooth operations. Businesses cannot survive without collecting this information to some degree for use in daily operations, but that also means it is the responsibility of the business to take the protection of this data seriously. A hacked PII database is one of the fastest ways to lose customer satisfaction and loyalty—it also comes with hefty fines due to violations of the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).