While we have traditionally denoted the business call center in the past, the fact is that technology has pushed these operations into the realm of contact centers—where communication in all forms takes place. They’re not really centers anymore, either. Rather than being stationed in a facility, contact centers are now disbursed across the globe as […]...
Telecommunication services are used in almost every business these days, and it’s not hard to see why. Analog communications simply don’t have the same utility as telecommunications. Telecommunications use your business network to make communication in your company as quick and as easy as possible without sacrificing quality. Improves Communication It probably doesn’t come as […]...
Many businesses these days use WAN, or wide area network, for their business networking needs. It’s a great way of sharing data between customers, employees, vendors, and contractors across geographical space because it’s ideal for establishing long-distance networks. However, there has been some evolution in the business networking space, and many people use SD-WAN (software-defined […]...
Small businesses have to be careful about every penny spent. They simply don’t have the padding in their budget to chase after new services that won’t give them a return. What’s surprising to so many small business owners is that a call center can be a way to grow their business. That’s right: a call […]...
Your business wants to serve every customer as efficiently as possible. One way to accomplish this is with automatic call distribution (ACD). This system is an effective method of taking incoming calls and directing them to the person who is best able to meet the caller’s needs, whether that is someone in the sales department […]...
Every business needs access to certain tools to do a great job, including things like internet and electricity. Unfortunately, these services can really add up and end up taking a toll on your bottom line. There are numerous ways to lower your business phone bill so that you get the same great service without sacrificing […]...
Voice over Internet Protocol (VoIP) technology is more popular now than ever before, thanks to its versatility and affordable cost. However, it does have some unique vulnerabilities that business owners need to be aware of. Your VoIP system could be exploited and used as a tool for fraud by opportunistic criminals. What are the signs […]...
Cloud security is the technology, processes, controls, and policies that protect your cloud-based systems, infrastructure, and data. You and your cloud service provider are accountable for implementing a cloud security strategy that protects your data, adheres to regulatory compliance, and protects your customers’ privacy. A dependable strategy will protect you from the financial, reputational, and […]...
Phone systems are a critical part of any business, and choosing the right one can determine whether or not your employees have access to the tech that they need to get the job done. Two of the most common options for phone systems are on-premise and hosted services. Which is right for you, on-premise or […]...
For the telecom industry, adapting to rapidly evolving consumer demands while navigating the redefined post-COVID precepts of business itself is no small task. Judging from expert opinion and observable trends, one might soundly conclude that the key to surviving—or better yet, to thriving—lies in embracing digitization and, more specifically, expanding interconnectivity. The latter has emerged […]...
