In the 90s, many people were speculating that the Internet would cause a whole new era of media production and consumption due to the capability of easy access. A quarter of a century later, these theorists would be correct, but in a way, no one would have expected. Nowadays, the Internet and the me...

In the next few years, telephones will be celebrating their 150th birthday! And boy have they come a long way in that time! Phones have truly shaped the world around us in a way no other technology has. We’ve seen huge developments when it comes to phones that seem to get more and more interes...

Most people assume that the only access they have to power is through the wires that run into their home and through the walls to the sockets. While that has traditionally been true, it isn’t the only source of power out there. You can actually access power through ethernet cables. If you real...

These days, technology and small businesses go hand in hand, especially after seeing the aftereffects of the COVID-19 pandemic. Although quarantine life has finally settled down in the DMV, the reality is crystal clear: small businesses cannot survive without the use of technology and the internet. ...

In many states, including Maryland, the COVID-19 pandemic seems to be a relative thing of the past. This also means that the era of remote working is over for many call center employees, and many will be returning to in-person work by the end of the summer. However, it’s been around a year and...

With all the web talk going on over the last year and a half due to the pandemic, a lot of businesspeople have gotten used to hearing all this web-related jargon all the time. That being said, there are still two commonly misused terms that both have to do with conferencing via the Internet: video [...

If you’ve come to this blog, you are probably an office, facility, or business that wants to add a brand new phone system to make your business more connected with the outside world. Phone systems are at this point essential to any business simply because they allow for customers and represent...

When it comes to WAN, understanding its nuances and the various types available can be challenging for those, not in the networking or telecommunications world. In fact, simply knowing that WAN stands for Wide Area Networking can be a game-changer for many newbies in the industry. Here are some of t...

Although faxing is thought to be a concept of the past, it actually is rather useful in certain situations. For instance, many companies that deal with high-security documents that need to be communicated to another location may not want to risk putting those documents out as an email in fear of hac...

We’ve learned a lot of things over the course of the last year when it comes to sales. In an instant, almost everything everywhere was instantly changed to online-only, even in industries we never thought possible, like office work, grocery, and manufacturing. Even kids in school and universit...

Contact centers are often a central part of maintaining quality customer service to all patrons. In the COVID-19 pandemic, more and more people are spending their days online shopping. Usually, this means that if they perceive a problem, they will likely be reaching out to the business’s conta...

The simultaneous ring is all the rage right now in the telecommunications industry, especially since most office people and call center employees alike are working from home. A simultaneous ring essentially is a way to connect many phone systems together to ring at the same time, even when the phone...