When it comes to your business, some trends are worth following, and some aren’t. This is especially true for technology, with some trends only sustaining a flash of interest and others having more longevity. In the telecommunications field, technology is actually advancing so fast that it can...

A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their busin...

Despite the emerging new technologies, many small businesses have yet to catch up with the times and make use of the exciting new telecommunication technologies. If your business office or company still uses traditional phone systems for your business operations, you may be missing out on things lik...

Because communication is so critical to every business, business owners and office managers must be prepared to choose the right business phone system for the workplace. That’s no easy task, either. There are so many highly-rated solutions out there, but each business needs to find its perfect fit...

Communication is key to any business’ success. Today, communication is effectively based on technology and the level of investment a company makes into such technology. It is highly unlikely a business owner will wake up and immediately decide to upgrade their office phone system from legacy techn...

There are a number of different perks associated with telecom services. But how can they actually help businesses? Understanding just how beneficial telecommunication services are for businesses — and the different business types as well — can truly make all the difference. Having telecommunicat...

If you’ve never heard or read the phrase “Power Over Ethernet,” you’re not alone (and if you’re picturing some new superhero, you’re also not alone). This is because this is a relatively new idea, but it has been getting progressively more popular within the last ...

Moving your business to a new location can be an exciting time yet stressful endeavor. Throughout this transition process, you want to do everything you can to ensure your business phone system won’t run into any issues. The goal is to quickly move the essential aspects of your business, such ...

When your business uses a contact center for customer interactions, you open your company to more opportunities to create a positive brand experience for those customers. Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with y...

Many businesses would agree the core of their success comes down to one thing: employee productivity. This can seem like an overwhelming task, and it can be hard to figure out how to best improve the productivity of the agents and employees of your call center. But if done correctly, your employees ...

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your busines...