Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace! Despite the common misconception of sending faxes to be an outdated form of communication, faxing still plays an essential role in many...

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability. On occasion, you and your employees may notice a minor or significant drop in your VoIP call quality. While the situation is not as dire as complete phone system do...

The primary purpose of technology is to make simple tasks easier and more efficient. Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. This situation is among the many reasons why video conferencing can be a massive benefit to ...

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data a...

During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications...

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your ...

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? An...

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and...

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these ...

Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact...

Is your businesses telephone system holding you back? Having an up to date, easy to use telephone system is essential to any business, but especially highly mobile ones. A VoIP service offers a wide variety of cost-effective benefits that may help build your business. Want to know more? Today we’l...

Good internet connectivity is important for businesses today. Fiber optics cables will provide you with the strength of fiber connectivity. Keep reading and discover how fiber connectivity can prove to be extremely beneficial to your business. Costs One of the first benefits of fiber connectivity yo...