There’s the age-old saying that businesses tend to oblige to in most situations: “The customer is always right.” While every business owner strives to make the customer as satisfied as possible, there will always be problems that arise with any transaction. A call center is a great...

PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential envir...

Even though vaccinations are becoming increasingly common amongst the American public, many office workers are still working remotely at this time. VoIP systems for a long time were primarily used in office settings or call centers as an added measure of call security and quality. However, since man...

Have you ever been inside a building and noticed a small, grate-like mechanism on the ceilings or near the fire alarm? It was likely an overhead paging system or a way to communicate with a central control center. Many businesses and facilities already use an overhead paging system; you probably jus...

When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two c...

Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s,  the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually p...

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using th...

2020 was a rough year for most of us, but one good thing to come out of was the rise of telecommunications technology and industry. In 2019, industry heads were already preparing to make 2020 their biggest year yet in terms of advancements. But no one expected a deadly global pandemic to force milli...

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how y...

You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer ...

Companies conduct a large amount of their business over the web and phone now more than ever. Your business phone system plays a huge role in your company’s success, but you still need to be able to control costs. If you find yourself surprised or frustrated every month you get your business phone...

For many businesses, the phone is a lifeline of communication. This is why most businesses today have traded a traditional phone system for a VoIP phone or Voice over Internet Protocol phone, which is a phone system that converts voice to a digital signal to take advantage of computer and internet t...