The implementing of new technology in the workplace can be a daunting task. You’re dealing with a wide range of people from many different backgrounds. Many older employees in office settings didn’t grow up with the advanced technology that we see today which presents a large learning curve issue. Other younger, millennial employees have grown […]...
Efficient communication, both within your company and with clients, is a crucial aspect of any business. Installing a high-quality phone system and hiring a talented telecommunications team is the key to an efficient system of communication. There are several advantages to making the effort to ensure that your business has quality telecom services. Read on […]...
Just because a business is small doesn’t mean it has to limit itself. Virtual LANS can be used to great effect by small businesses to bolster security, increase usability, and improve network performance. You can use VLANs to separate sensitive traffic and users onto their own protected network. This can introduce dynamism and security to […]...
One of the keys to a smart and successful business is ensuring a pleasant customer experience. For this reason, many companies are taking customer experience management seriously and receiving incredible results. The Happier Your Customers, The Better Your Profits There is a strong link between customer experience management and the financial performance of any business […]...
Answering the phone can be difficult. There are days when you just are not feeling well and don’t feel like talking on the phone. It can be hard to be nice on the phone, especially if you view it as a distraction from more important work. Being happy, memorable, and helpful on the phone is […]...
It’s no fun when your phones don’t work. Inter-office communication becomes more difficult, and clients become upset. If you’re having trouble with your phone system, maybe it’s time to consider an upgrade. Here are three signs to look for to tell if you need to upgrade your phone system. Technically Obsolete The older a phone […]...
We realize that our clients do not have to “get into the weeds” with us when it comes to the technical aspects of data networks. But it always helps to be familiar with where the industry is heading, and whether it’s relevant to your particular situation. If you haven’t heard about it already, you will […]...
If you wish to have a successful business, you need to develop a strong team. While a team is essentially meaning your staff members, your team can also mean your telecommunication networks. Through cloud services, VoIP services, and voice services, your business could be stronger than ever. Without the tools you need to properly communicate […]...
Recently, many businesses are beginning to hear the term “softphone” thrown around when it comes to business phones or phone systems. While some may believe that softphones are physical phones, a softphone is actually describing the software used for VoIP. This means that your laptop, desktop, or smart device can become a major phone service […]...
Every so often, the news will tell us of a new case of hackers gaining access to private and sensitive information. Most often, we hear about these hacks taking place through computers and credit card machines. While these hacks are serious, it is also important to realize your business could be hacked another way, through […]...
