Delta Intellicom

Advantages of Using a Predictive Dialer

Taking advantage of the available technologies is how a business stays ahead. Using a predictive dialer is essential for some companies, particularly cold calling to make sales. In today’s increasingly competitive business landscape, any edge you can get is worth pursuing. Many modern call centers...

8 Benefits Of Using Automatic Call Distribution

Automatic call distribution (ACD) is a technology that manages agent-client calls. The system connects calls to the next available agent for resolving the issue that the customer may be affected by. Automatic call distribution is essential in the following ways. Immediate & Intelligent Call Resp...

4 Reasons to Switch to Hosted Phone Solutions

In a world full of competition, gone are the days businesses relied on traditional technology and remained at the top of the game. With that in mind, the role of an effective phone system cannot be overstated. And the hosted phone system has come as a game-changer in the communication sector. What A...

5 Benefits Of Video Conferencing

Improvement in technology has significantly changed our ways of doing business. For example, nowadays more people are working from their homes and over the internet. That said, the need for a cost-effective, timely, and efficient way of communication that mimics face-to-face communication is inevita...

6 Benefits Of eFax

The emergence of eFax has enabled fax enthusiasts to shift from traditional machine faxes to online faxing. This has made sending and receiving faxes easier and achievable in the current world where everyone is switching into paperless business. This article is for those who are still using the trad...

The Main Benefits of Call Recording to Businesses

Today businesses are in the run to improve, if not invent, new ways to engage and satisfy their customers owing to increased competition. Telephone communication has remained a great way for businesses and customers to engage one another. Telephone communication has, however, had some challenges. Fo...

Headsets As Essential Business Assets

If you’re in a business that’s best handled over telephones, you must have already run across an issue that is fundamentally built into the workload: holding a phone all day, every day. It’s a pain, and there’s no easy way to do it. Corded or cordless, smartphone or rotary, phone-based jobs ...

Everything to Know About Power over Ethernet

What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, h...