VoIP is a commonly used and heard term used within the telecommunication industry. As you learn about how telecommunication can affect and benefit your business, you will probably hear the term used often. However, some business owners are unsure of what the term means and what it can do for their b...

As technology continues to grow and expand, businesses are able to offer their staff members’ new options within the workplace. Some companies are beginning to offer double monitors for work; others are creating bigger break rooms for relaxation. In today’s society, more and more companies are a...

Your business number is an essential component to your business. Without a main business number, new clients or customers will be unsure as to how to reach you, which can harm your business. Many new business owners are not aware of how the numbers within their business number can affect their busin...

Unified communications has become a well-known business application to implement for a number of years. Every year, additional businesses are using unified communications to organize and simplify their communication efforts on a day to day basis. However, for those businesses that still lack unified...

With the ever growing technology available to small businesses, many are now finding ways to implement video communication. In the past, video communication was only available to a select few businesses that had the money to afford the equipment. However, video communication has now become a readily...

As technology continues to evolve and new products are introduced into the market, it can be difficult for business owners to determine what is needed for their business. While some tried and true systems are still relevant after years of use in the business world, others become quickly replaced wit...

Competition between small businesses is at an all-time high with the economy still being in a questionable state and consumers being more frugal than ever. Because of this, many small businesses are searching for ways to improve their business and increase staff productivity. One of the ways this ca...

Avaya has just recently announced new capabilities available when using video conferencing. Because the company is so heavily involved in video conferencing and telecommunications, they are able to use their own experiences to improve their products and services. Avaya was able to then incorporate n...

For most businesses, when customers and clients call the main line, they are faced with a menu of options. The idea behind this self-service menu is to guide the customer in speaking to the proper team member of your business. However, it is often that customers and clients become frustrated with se...

As technology continues to advance, the way we conduct business is beginning to change as well. Companies are doing away with the traditional methods of conducting business and branching out to allow technology to mold how business is run. One of the methods in the forefront of this new movement is ...