For businesses that handle a large call volume every day, having an efficient call center is a must. But for your call center to run efficiently, there have to be processes in place to prioritize calls, respond to them, and route them to the right person. One method for doing this is called ACD, or […]...
These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is, call centers are super beneficial […]...
For many people, knowing the key distinctions between fixed and non-fixed VoIP can be slightly confusing — but the reality is the differences are easier to understand than you might initially think. In fact, the differences between fixed and non-fixed VoIP are not necessarily all that complex overall. The reality is that fixed VoIP phone […]...
Having call recording support can really be a significant benefit to your existing business. In fact, with many employees still working remotely, there are increasing needs to have the proper implementation of voice recordings in place. The reality is, VoIP phone recordings are often the best recourse for business owners looking to create confidence within […]...
If you have ever run a business, you’re familiar with just how far each and every dollar can go. Sometimes a system your business uses gets slow and cumbersome to use, but the fact that it’s already in place outweighs that and you continue to use it to avoid the cost of installing a new […]...
Buying a new phone sounds like an easy task until you have to do it for your business. Business phone systems need to consider connectivity, ethernet options, cloud services, automation, and many other factors. With so many confusing options available, it can be difficult to know which system is best for your business. If you’re […]...
VoIP and landlines have been used for years for business telecommunications, but how do you know which is best for your business? Here are a few questions to help you decide which may fit your team’s needs best! How Do You Decide Which Business Phone System is Best for Your Needs? Do You Have Remote […]...
There are many possibilities when choosing the right small business phone system; after all, it’s a meaningful way to communicate quickly and effectively with your clients! Here are a few factors you can consider when deciding which system is best for your business. What are VoIP and PBX? VoIP Also called Voice over Internet Protocol, VoIP […]...
Whether you’re setting up a new office, planning a brand new business, or simply moving into a bigger or smaller space in the face of the still changing times of this pandemic, you’re probably thinking about your telephones a bit right now. If most of your experience has been with traditional style phone systems, you’re […]...
There is nothing more important for businesses than having all their data and files stored in a secure place. In fact, when it comes to cloud systems there are so many ways to protect a business’s data securely, effectively, and efficiently. The reality is, these days, many businesses are beginning to shift their phone systems […]...
