For many businesses, upgrading and updating their phone systems is part of improving their business overall. The realty is, just like many consumers are upgrading their smartphones quite frequently, businesses who want to be on the forefront of technology and not get lost in the shuffle will also require updates to all their telephone systems. […]...
For example, instant messaging now allows users to converse and transmit files to others in real-time, so a significant benefit to businesses regardless of where they are in the world. Computer networking, in which a shared network wirelessly links together all computers, has become one of the most successful ways of communicating and distributing information. […]...
If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service […]...
What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, how […]...
Each year, businesses dole out millions of dollars to traditional phone companies for the privilege of placing some calls over landlines. It is a deeply entrenched system, all built upon a century of business. However, there is an easier way to do business, one that provides better functionality, more features, and better customization. VoIP is a modern […]...
Backed by rapidly developing technology, the telecommunications field is one area where we’re seeing unprecedented growth. It doesn’t seem to be slowing down either, with big changes coming in terms of mobile networks and the Internet of Things (IoT). While many factors are causing this telecom boom, one that can’t be underlooked is the growth […]...
When you are in the market for a commercial phone system, there’s a lot of technical lingo thrown around that can be quite confusing to the average buyer. For example, when you begin your search for an installation plan for your new phone systems or for setting up your own contact center, you will likely […]...
In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times […]...
Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An […]...
All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some […]...
