In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today...

Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, wh...

These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a ...

Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the diff...

We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed...

Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, yo...

Quality business phone headsets are a necessity. This is because your staff will be using them day in and day out. Ultimately, the efficacy of your phone services depends on having reliable, high-quality phone headsets. Like any decision over what products to buy, there are some guidelines you can f...

VoIP, or Voice over Internet Protocol, is just one fantastic way to keep your business modern and competitive. It’s a low-cost solution that offers a heap of benefits, though that doesn’t mean you shouldn’t prepare beforehand when transitioning to an all new system like this. A VoIP system is ...

It is quickly becoming abundantly clear that recording business calls can be a useful tool. Call recording allows you to go back and parse through huge amounts of information, which has only gotten easier and more sophisticated as the technology has developed. People used actual backup tapes back in...

Your office phones probably get a lot of daily use. As with anything that we operate after a while, it will get worn, even potentially damaged. At that point, you will find yourself needing phone system repairs or outright replacements. Because you and your employees are using those phones so freque...

Almost all businesses have a technical aspect and can involve servers or mechanical closets. That being said, structured cabling is crucial to any technical closet or setup. Structured cabling is infrastructure that supports the cabling of an organization’s technical systems or network and is ...