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Archive for the ‘ The Industry ’ Category

Small Businesses Can Benefit From Using eFax

Friday, June 19th, 2020
Small Businesses Can Benefit From Using eFax

Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace!

Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace! Despite the common misconception of sending faxes to be an outdated form of communication, faxing still plays an essential role in many small businesses. As such, a new technology emerged to improve upon the core functions of faxing and turned it into eFax. Keep reading to find out how eFax is an effective alternative to traditional faxing for small businesses.  Read the rest of this entry »

What’s Impacting Your VoIP Call Quality?

Friday, June 5th, 2020
What’s Impacting Your VoIP Call Quality?

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability.

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability. On occasion, you and your employees may notice a minor or significant drop in your VoIP call quality. While the situation is not as dire as complete phone system downtime, these reduced call qualities can negatively impact your business in other ways. Your initial reaction may be to blame your telecommunications provider for the sub-par service. In reality, there can be other issues with your internet connectivity that could impact your VoIP call quality. Read the rest of this entry »

Benefits of Video Conferencing In a Business

Friday, May 22nd, 2020
Benefits of Video Conferencing In a Business

Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. Video conferencing can fill those gaps in communication!

The primary purpose of technology is to make simple tasks easier and more efficient. Sometimes, a phone call or a text chat is not enough to express ideas to coworkers, business associates, or other parties. This situation is among the many reasons why video conferencing can be a massive benefit to a business’s daily operations. When considering if video conferencing is a worthwhile investment, keep in mind the following advantages and perhaps tips and tricks from experts. Read the rest of this entry »

3 Emerging Trends in Call Centers

Friday, May 8th, 2020
3 Emerging Trends in Call Centers

New technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Here are a few of these emerging trends that are transforming call centers.

Today, technology is evolving rapidly in almost all fields of the commercial world. It is no longer sufficient to simply have the best call service software or the best wiring equipment at call centers. In fact, new technologies expand the boundaries of what we thought would be present in the data and telecommunications field. Let’s discuss a few of these emerging trends that are transforming call centers. Read the rest of this entry »

Tips for Better Video Conferencing

Friday, April 24th, 2020
Tips for Better Video Conferencing

We have a few tips for you to practice for better video conferencing, now that many are turning to telework.

During this time, while many are turning to video conferencing for telework, a few things can go grand, and others can go very wrong. Many people have experience video conferencing and participating in virtual calls in the office, and some are adjusting to working with this useful telecommunications tool at home. Whatever your circumstances may be, we have a few tips for you to practice for better video conferencing. Read the rest of this entry »

Improve Call Center Customer Experience

Saturday, April 11th, 2020
Improve Call Center Customer Experience

How can call centers deliver a better customer experience? A bit of strategic thinking and technological upgrades can go a long way.

A business sets themselves apart from their competitors by delivering high satisfaction through customer experience. A customer’s feeling of satisfaction when they walk away after being serviced can be a direct indicator of if they choose to return to your business instead of seeking out your competitors. For this reason, customer experience should be at the forefront of all business owners’ minds. Investing in new technologies can help a company’s call center procure better customer experience. Read the rest of this entry »

Key Aspects of Choosing a Telecommunications Provider

Friday, April 3rd, 2020
Key Aspects of Choosing a Telecommunications Provider

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve.

In order to effectively choose the right telecommunications provider for data services and solutions, a business needs to understand what they need to achieve. Does one need to support hundreds of customers or thousands? Is it known what the most common reasons customers will have for contacting? Answering these questions and more ahead of time will help guide a business owner to making the right decision for their telecommunications provider’s services. Let’s dive into some key things all business owners should consider. Read the rest of this entry »

Voice Over IP: Crucial to Telecommuting Success

Saturday, March 28th, 2020
Voice Over IP: Crucial to Telecommuting Success

Voice over IP solutions make remote work and telecommuting far more productive and secure.

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical office space and attract workers from a greater talent pool. Employees get the flexibility of working outside of the typical office-environment and cuts out the hassle of commuting to work. Telecommuting is the way of the future, and voice over IP provides the best tools to support a company’s remote workforce. Read the rest of this entry »