Using the right telecommunications services supports your operations and furthers your business growth. It stands to reason that the telecommunications carrier which your company relies on should be as invested in your business’s success as you are. Otherwise, you could run into significant problems that hinder your employees and your company. When you partner with a telecommunications carrier, look out for these red flags in their service. Read the rest of this entry »
Archive for the ‘ The Industry ’ Category
Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »
Office headsets are one of those valuable tools that can make any business run more efficiently. These simple devices make handling phone calls much easier on your call representative, which, in turn, means better service for your customers and more revenue for the company. Many businesses or workplaces face different considerations when choosing office headsets. Picking the right headset puts your workers in a more comfortable and capable position to do their job productively. Read the rest of this entry »
Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts.
However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »
Delta Intellicom understands that as a telecommunication service provider, we play a vital role in your business’ success. We strive to use our expertise to provide the right solutions and products to your business phone and data service needs. As an industry, telecommunications tend to cause some challenging perceptions and issues to overcome for the businesses they serve. Therefore, let’s examine some common problems between business and their telecommunication service so you can see how Delta is committed to our customers. Read the rest of this entry »
Uptime in the telecommunications world is of the utmost importance. It is a metric used to measure the performance and reliability of service. For businesses that rely heavily on phone systems, such as call centers and contact centers, achieving a high uptime is critical to their operations. In fact, some of the common causes of downtime to phone systems include human error, equipment failure, and power outages. Keep reading to understand the impacts of uptime on any business, and use these tips to improve your phone system’s uptime.
While modern work environments focus on making use of fast internet connections, computers, and reliable phone systems, we can’t forget to mention the fax machine. Of course, many believe this piece of technology is outdated; the emergence of hosted cloud-based eFax services doesn’t seem to drum up too much excitement among business owners. Today, we’re here to bust three myths about faxing and using eFax in the business setting. Hopefully, then you can see the ways using an eFax service can benefit your business operations, whatever they may be. Read the rest of this entry »
A business phone system is a tremendous investment for businesses of all sizes. In order for a commercial business to succeed, they need to be able to communicate effectively internally (employees to employees) and externally (employees to customers). The business phone systems today have several features. We have compiled a brief list of a few ways a business phone system can benefit your employees. Consider these advantages and invest in one for your business this year!
Ability To Transfer Calls
With a business phone system, an employee can transfer a call with just a click of a button. This is a great feature that will improve your business’s customer service. Without one in your office, you run the risk of your business seeming unprofessional to clients. You should be able to transfer a customer on your own without having to rely on another person in your office,
Ability To Share Phone Lines
Did you know that with a quality business phone system today, your employees will have the ability to share phone lines? Every employee should have access to every line have their own extension number. For larger sized companies, this makes communication a lot easier because information does not need to be relayed as much.
Lessens Need For Receptionist
Today, if you call a commercial business, you are either answered by a receptionist or an auto attendant (when you hear a list of instructions of what to dial into your keypad). For some businesses, it makes more sense to have an auto attendant because it is a faster way to reach individuals and you do not need to go through another person. Many people actually prefer this because it cuts out the middleman.
Phone System Solutions from Delta Intellicom
Want to learn more about the ways we can help improve your business? Delta Intellicom can satisfy all of your telecommunication needs, whether you need help with your new VoIP system or just want to streamline your existing office phone network. We have served the Maryland, Washington, D.C, Northern Virginia, and Pennsylvania areas for over20 years and offer an unparalleled customer experience. We have the expertise and products to fulfill all of your phone service and data needs. For more information, contact us online or give us a call at 1-800-946-3358. For more tips, follow us on Facebook, Twitter, and Pinterest.