Unfortunately, telecommunication has gotten a bad rep. This is in part because of how tough it is to create a meaningful connection over the phone. When you’re talking to someone face-to-face, you can immediately see their reaction and empathize with what they’re going through. Some telecommunicators aren’t interested in that, which is why we see things like “cold calling” pop up and make us immediately think of negativity. Telecommunication is a necessary part of modern life, but it doesn’t need to be a cold, negative experience—in fact, we have some tips on how you can make sure everyone ends up feeling great about their telecommunication experience.
Archive for the ‘ The Industry ’ Category
“Thank you for calling ABC company. This is Sarah. How can I help you today?” “Oh you’re a real person? That’s great!” “I sure am! How can I help you?”
“You’ve reached ABC company. We are not able to take your call right now, but if you leave us a detailed message, we will get back to you as soon as possible. Have a great day!” *Click (calls your competitor).
Of those two scenarios, which sounds better for your company? Often the chance to secure business or lose it comes down to the interaction your customer has on the phone. But it is unreasonable to expect you to answer your phone at all hours of the day and night. This is why many companies opt for a call center. But you want that call center to be successful. Usually, what that means is that you want your call center calls to always secure business for you. Read on for some of the characteristics to look for to make sure that your call center is successful.
For businesses, proper security measures must be in place to keep important information safe and secure. In fact, in any business context understanding the best way to communicate with your team and staff makes a difference in how successful your business is. The reality is, knowing what type of software might be best to provide a safe and secure platform for companies to use can really make a huge difference. When considering this specific and critical component of your business, being properly informed about the best approach to take is much-needed. Ultimately, making the right selection between VoIP or UCaaS can be cumbersome, but knowing what to look for when it comes to your unique situation can really help make the decision-making process slightly easier than it may have appeared initially. Here is a helpful guide to steer you in the right decision when it comes to your specific business.
In the 90s, many people were speculating that the Internet would cause a whole new era of media production and consumption due to the capability of easy access. A quarter of a century later, these theorists would be correct, but in a way, no one would have expected. Nowadays, the Internet and the media are completely intertwined– but the telecommunications industry also plays a huge role. This is especially noticeable over the past year and a half as a result of the COVID-19 pandemic. Want to learn how the telecommunications industry and media are inseparable? Read this blog to learn more. Read the rest of this entry »
In the next few years, telephones will be celebrating their 150th birthday! And boy have they come a long way in that time! Phones have truly shaped the world around us in a way no other technology has. We’ve seen huge developments when it comes to phones that seem to get more and more interesting around every decade or so. Who knew that a simple way of communication over an electric wire would quite literally revolutionize the world and keep us connected globally? To show appreciation for our telecommunication industry best friends, here are some fun facts all about telephones. Read the rest of this entry »
Most people assume that the only access they have to power is through the wires that run into their home and through the walls to the sockets. While that has traditionally been true, it isn’t the only source of power out there. You can actually access power through ethernet cables. If you really think about it, you know this is true – you actually have several types of cables in your home that transmit both data and power. But can you use power from ethernet cables to power anything substantial? In short, yes! Read the rest of this entry »
These days, technology and small businesses go hand in hand, especially after seeing the aftereffects of the COVID-19 pandemic. Although quarantine life has finally settled down in the DMV, the reality is crystal clear: small businesses cannot survive without the use of technology and the internet. Even a business that is service-based must use technology to its advantage to make sure coupons are sent and reviews are available to potential customers. But none of this is possible without computer networking. Computer networking can quite literally become the backbone of any small business, so learn how to implement it with this helpful blog post. Read the rest of this entry »
In many states, including Maryland, the COVID-19 pandemic seems to be a relative thing of the past. This also means that the era of remote working is over for many call center employees, and many will be returning to in-person work by the end of the summer. However, it’s been around a year and a half since many call center employees have stepped foot inside of a physical call center, and there will likely need to be some adjustments made for a comfortable and smooth transition back. Here are a few tips on how to adjust the atmosphere of your call center so returning employees will be happy and comfortable. Read the rest of this entry »