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Archive for the ‘ The Industry ’ Category

How Should Telecommunication Services Be Helping Businesses?

Friday, September 11th, 2020
How Should Telecommunication Services Be Helping Businesses?

Having telecommunication services that are seamless and efficient can really make a business thrive.

There are a number of different perks associated with telecom services. But how can they actually help businesses? Understanding just how beneficial telecommunication services are for businesses — and the different business types as well — can truly make all the difference. Having telecommunication services that are seamless and efficient can really make a business thrive. Here are a few of the key ways telecommunications can help assist companies to be their best. Read the rest of this entry »

Why Companies Opt to Use Power Over Ethernet

Friday, August 28th, 2020
Why Companies Opt to Use Power Over Ethernet

There are many benefits to Power over Ethernet, or PoE that help make it an increasingly popular choice as technology and applications advance.

If you’ve never heard or read the phrase “Power Over Ethernet,” you’re not alone (and if you’re picturing some new superhero, you’re also not alone). This is because this is a relatively new idea, but it has been getting progressively more popular within the last decade. There are many benefits to Power over Ethernet, or PoE that help make it an increasingly popular choice as technology and applications advance. If you’re considering implementing this technology, read on for five key ways it can benefit your business. Read the rest of this entry »

Managing Your Business Phone System During an Location Move

Friday, August 21st, 2020
Managing Your Business Phone System During an Location Move

Here are some tips to make managing your business phone system less hectic during a move.

Moving your business to a new location can be an exciting time yet stressful endeavor. Throughout this transition process, you want to do everything you can to ensure your business phone system won’t run into any issues. The goal is to quickly move the essential aspects of your business, such as your business phone system, to the new location and get everything up and running smoothly. Here are some tips to make managing your business phone system less hectic during a move. Read the rest of this entry »

3 Strategies for Contact Center Success

Friday, August 14th, 2020
3 Strategies for Contact Center Success

Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with your leads, and hopefully, convert to customers!

When your business uses a contact center for customer interactions, you open your company to more opportunities to create a positive brand experience for those customers. Having a successful contact center means your agents can play a more proactive role in establishing meaningful connections with your leads, and hopefully, convert to customers! There are certain strategies your contact center can use to enhance the call experience for your customers or help managers identify areas for improvement. In the following, we’ll examine three strategies for better contact center success. Read the rest of this entry »

How To Improve Call Center Agent Productivity

Friday, July 31st, 2020
How To Improve Call Center Agent Productivity

A significant impact on how well a call center agent works is how well the technology at their fingertips works.

Many businesses would agree the core of their success comes down to one thing: employee productivity. This can seem like an overwhelming task, and it can be hard to figure out how to best improve the productivity of the agents and employees of your call center. But if done correctly, your employees can and will improve across the board. Many call centers would agree that appropriate technology is vital to the success of employees and, therefore, the call center business as a whole. Read the rest of this entry »

Cloud Call Center Versus On-Premise Call Center

Friday, July 17th, 2020
Cloud Call Center Versus On-Premise Call Center

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential.

Whether you’re evaluating your call center’s efficiency or thinking of upgrading key pieces of equipment, understanding the differences between a cloud call center and an on-premise call center is essential. Knowing the difference can help you come to more accurate conclusions about your business and equipment. Let us examine some key differences between cloud call centers and on-premise call centers. Read the rest of this entry »

Small Businesses Can Benefit From Using eFax

Friday, June 19th, 2020
Small Businesses Can Benefit From Using eFax

Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace!

Is your small to medium-sized business taking advantage of eFax? If not, you’re missing out on some great benefits of using this technology in your workplace! Despite the common misconception of sending faxes to be an outdated form of communication, faxing still plays an essential role in many small businesses. As such, a new technology emerged to improve upon the core functions of faxing and turned it into eFax. Keep reading to find out how eFax is an effective alternative to traditional faxing for small businesses.  Read the rest of this entry »

What’s Impacting Your VoIP Call Quality?

Friday, June 5th, 2020
What’s Impacting Your VoIP Call Quality?

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability.

When you set up your business with a hosted phone solution, you expect the VoIP call quality to reflect your operation’s reliability. On occasion, you and your employees may notice a minor or significant drop in your VoIP call quality. While the situation is not as dire as complete phone system downtime, these reduced call qualities can negatively impact your business in other ways. Your initial reaction may be to blame your telecommunications provider for the sub-par service. In reality, there can be other issues with your internet connectivity that could impact your VoIP call quality. Read the rest of this entry »