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Archive for the ‘ The Industry ’ Category

Voice Over IP: Crucial to Telecommuting Success

Saturday, March 28th, 2020
Voice Over IP: Crucial to Telecommuting Success

Voice over IP solutions make remote work and telecommuting far more productive and secure.

Plenty of businesses have already turned to voice over IP solutions to enable the best work from telecommuting workers. These are workers who work remotely, either at home, while on travel, or anywhere else away from their office phone and computer. Telecommuting offers flexibility to businesses and employees. Companies can save money on leasing physical office space and attract workers from a greater talent pool. Employees get the flexibility of working outside of the typical office-environment and cuts out the hassle of commuting to work. Telecommuting is the way of the future, and voice over IP provides the best tools to support a company’s remote workforce. Read the rest of this entry »

Managing High Call Volume to Small Business Phone System

Friday, March 20th, 2020
Managing High Call Volume to Small Business Phone System

A small business phone system is not like one you would find at a call center. How can you manage high volume of calls to your business while providing customers with timely service?

Telecommunication and a business’ network is the backbone by which a small business can serve their customers. When a business’ customer base grows, it is only logical that their over-the-phone support would be in higher demand. Any failures or slowdowns when serving customers via these systems can result in negative consequences for a business. Even if an upgrade is not possible, there are a few things a company can do to help mitigate a higher demand on its telecommunication system. Read the rest of this entry »

What Are IP-PBX Systems?

Saturday, March 7th, 2020
What Are IP-PBX Systems?

How do IP-PBX systems differ from the traditional public branch exchange phone systems?

If you’ve purchased a PBX phone system or private branch exchange phone system, in the past few years, chances are it’s actually an IP-PBX system. If not, it may be time to look into replacing your traditional PBX with a more modern IP-PBX system. What are the differences in this newer telecommunications technology from its predecessor, and more importantly, what benefits can it serve your business? Read the rest of this entry »

Telecommunications Carrier Red Flags

Friday, February 14th, 2020
Telecommunications Carrier Red Flags

Frustrated with your service? Watch out for these red flags from your telecommunications carrier.

Using the right telecommunications services supports your operations and furthers your business growth. It stands to reason that the telecommunications carrier which your company relies on should be as invested in your business’s success as you are. Otherwise, you could run into significant problems that hinder your employees and your company. When you partner with a telecommunications carrier, look out for these red flags in their service.  Read the rest of this entry »

The Difference Between a Call Center and a Contact Center

Friday, January 24th, 2020
The Difference Between a Call Center and a Contact Center

Knowing the difference between a call center and contact center can help you determine which solution can better serve your business.

Many people tend to confuse a call center and a contact center for the same thing. While some of the expected duties and functions overlap, these two settings are not the same and operate differently from each other. There are inherent differences in the methods of customer interaction, and therefore, a difference in the communication experience. Keep reading to understand the difference between a call center and a contact center. Read the rest of this entry »

Choosing the Office Headsets

Friday, January 17th, 2020
Choosing the Office Headsets

With so many styles and features out there, how do you choose the right office headsets for your staff?

Office headsets are one of those valuable tools that can make any business run more efficiently. These simple devices make handling phone calls much easier on your call representative, which, in turn, means better service for your customers and more revenue for the company. Many businesses or workplaces face different considerations when choosing office headsets. Picking the right headset puts your workers in a more comfortable and capable position to do their job productively.  Read the rest of this entry »

Tips for Setting Up a Business Voicemail

Friday, January 3rd, 2020
Tips for Setting Up a Business Voicemail

Does your business voicemail need an update? Check out our tips!

Your company’s success may hinge on making high-quality or high-volume calls. In that case, we have various solutions, such as predictive dialer and reliable phone system equipment, to support your business efforts. 

However, many businesses are also expected to take and answer thousands of calls. The way these incoming calls get addressed impacts customers’ and business partners’ impression of your company. Your business may use automatic call distribution centers or simultaneous ring features to help manage the call volume, and get callers the assistance they need. However, don’t underestimate the power of the business voicemail. Setting up a pleasant and helpful business voicemail message goes a long way in managing caller satisfaction and your brand reputation. Read the rest of this entry »

3 Problems Between Businesses and Their Telecommunication Service

Friday, December 20th, 2019
3 Problems Between Businesses and Their Telecommunication Service

Delta Intellicom aims to deliver outstanding telecommunication service to support your business.

Delta Intellicom understands that as a telecommunication service provider, we play a vital role in your business’ success. We strive to use our expertise to provide the right solutions and products to your business phone and data service needs. As an industry, telecommunications tend to cause some challenging perceptions and issues to overcome for the businesses they serve. Therefore, let’s examine some common problems between business and their telecommunication service so you can see how Delta is committed to our customers. Read the rest of this entry »