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Archive for the ‘ The Industry ’ Category

How to Assess Your Call Center’s Performance

Friday, January 8th, 2021
How to Assess Your Call Center’s Performance

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking.  Read the rest of this entry »

How A Better Phone System Could Help You Win More Business

Thursday, December 24th, 2020
How A Better Phone System Could Help You Win More Business

A VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone!

You want your business to succeed, and your phone system plays a more prominent role in that success than you may think. If your particular business depends on making calls and receiving calls to get customers, you need to use the right phone system and all its features to get you closer and closer to your sales goals. Simply knowing the differences between different business phone systems available to you and making the right choice for your voice solution can greatly impact your business. With this all being said, a VoIP phone system could just be the telecommunication solution that will empower you and your employees to earn more business over the phone! Read the rest of this entry »

3 Strategies To Help You Lower Your Business Phone Bill

Friday, December 11th, 2020
3 Strategies To Help You Lower Your Business Phone Bill

Follow these three strategies to cut unnecessary expenses from your business phone bill.

Companies conduct a large amount of their business over the web and phone now more than ever. Your business phone system plays a huge role in your company’s success, but you still need to be able to control costs. If you find yourself surprised or frustrated every month you get your business phone bill, it may be time to reevaluate this critical aspect of your business. Follow these three strategies to cut unnecessary expenses from your business phone bill. Read the rest of this entry »

Improve Your Business With These VOIP Phone Features

Friday, November 13th, 2020
Improve Your Business With These VOIP Phone Features

VoIP phone systems offer many unique and useful features that can help to make your business run more smoothly and efficiently.

For many businesses, the phone is a lifeline of communication. This is why most businesses today have traded a traditional phone system for a VoIP phone or Voice over Internet Protocol phone, which is a phone system that converts voice to a digital signal to take advantage of computer and internet technology. VoIP systems offer many unique and useful features that can help to make your business run more smoothly and efficiently and improve your business communications Read the rest of this entry »

Business Telecommunication Trends Worth Following

Friday, October 30th, 2020
Business Telecommunication Trends Worth Following

Business telecommunication is fast-evolving. What are the trends and technology your business should pay attention to?

When it comes to your business, some trends are worth following, and some aren’t. This is especially true for technology, with some trends only sustaining a flash of interest and others having more longevity. In the telecommunications field, technology is actually advancing so fast that it can be hard to keep up. VoIP and cloud-based systems may have been a cutting-edge trend yesterday, but today they’re the standard for business telecommunications. That’s because this is one type of technology where the trends are worth following, so here are some you should know. Read the rest of this entry »

How a Call Center Can Help Your Small Business

Friday, October 23rd, 2020
How a Call Center Can Help Your Small Business

Here are three ways a small business like yours could benefit from using a call center.

A call center is a dedicated resource for managing calls made to and from your customers on behalf of your business. Indeed, many people have the idea that large corporations need call centers to support their operations, while smaller businesses are expected to handle their callers with their business-scale telephone system. Small businesses should consider upgrading their telecommunication efforts to incorporate a call center system for their company. Here are three ways a small business like yours could benefit from using a call center. Read the rest of this entry »

How Traditional Phone Systems Could Be Holding Your Business Back

Friday, October 16th, 2020
How Traditional Phone Systems Could Be Holding Your Business Back

Traditional phone systems can’t help your business keep up today’s demands.

Despite the emerging new technologies, many small businesses have yet to catch up with the times and make use of the exciting new telecommunication technologies. If your business office or company still uses traditional phone systems for your business operations, you may be missing out on things like Voice Over IP (VoIP), robust phone software, or cloud-based call handling. Let’s look at a few ways traditional phone systems might just be holding you and your business back. Read the rest of this entry »

How to Figure Out What Business Phone System You Really Need

Friday, October 9th, 2020
How to Figure Out What Business Phone System You Really Need

Because communication is so critical to every business, business owners and office managers must be prepared to choose the right business phone system for the workplace.

Because communication is so critical to every business, business owners and office managers must be prepared to choose the right business phone system for the workplace. That’s no easy task, either. There are so many highly-rated solutions out there, but each business needs to find its perfect fit. Partnering with a trusted telecommunications provider like Delta Intellicom puts you on the right track to figuring out a tailored solution to your business phone system needs. What else can you do? Here are some tips on how to evaluate which business phone system you really need. Read the rest of this entry »