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Archive for the ‘ The Industry ’ Category

How IoT Benefits Business

Thursday, September 29th, 2022
Delta Intellicom IoT Business

The Internet of Things, or IoT, provides many benefits for nearly any business through network connectivity and optimization.

The Internet of Things (IoT) is based on a term coined back in 1999 by a man named Kevin Ashton. At its core, IoT describes a series of connections across a network of applications and devices that allows users to determine integration between these entities for the sake of bolstering their usage. IoT is constantly evolving and moving forward, making it an important mainstay both in our homes and businesses to make our lives easier through automation and being able to operate many devices and applications from a single device.

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Important Security Features of Your VoIP Phone System

Friday, September 23rd, 2022
Delta Intellicom VoIP Security

Take some precautions into consideration when using a VoIP phone system for your business and utilize its security features for a better experience.

VoIP phone systems are definitely the best business phone solution for most businesses today. VoIP offers numerous benefits in terms of flexibility and functionality, especially for businesses that operate a lot remotely. For those that are still considering the switch to VoIP, part of the hesitation may have to do with security. Is a VoIP phone system really secure? Read on to learn more about the vulnerabilities and security features that you might experience with a VoIP system.

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Factors in Choosing the Best Headsets for Your Business

Friday, August 19th, 2022
Delta Intellicom Best Headsets

There are several factors to take into account when it’s time to decide on the best headsets for your business.

Whether you work in an office, work from home, or rock a hybrid option, having the right tech where you work makes all the difference. This isn’t just referring to your computer either. It is important to have the right phone and headset also to make your work day go smoothly, from important calls to teleconferences. If you’re currently shopping for the best headsets for your employees or your own use, be prepared to encounter a lot of options. When you’re weighing all of those options, keep these factors in mind for choosing the best headsets for your business. 

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Video Conference Etiquette: 3 Ways to Keep it Professional

Friday, July 22nd, 2022
Delta Intellicom Video Conference Etiquette

Knowing proper video conference etiquette will allow you to maintain your professionalism even when you’re working remotely.

One major cultural shift that has come out of the pandemic is that so much of business is done virtually now, even for small businesses. Teleconferencing really is a new standard of business these days. And while the jokes about pairing your suit jacket with your pajama pants are great, it’s also important to remember that business etiquette is still of value. Just because we can live a slightly more laid-back life when we work from home, doesn’t mean all of the rules of business etiquette go out the window. In fact, it actually means there are new ones to learn. Let’s touch base on 3 broad video conference etiquette tips to keep it professional.

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Strategies to Ensure a Successful Call Center

Thursday, May 26th, 2022
Delta Intellicom Call Center Success

Employing some simple strategies can ensure a successful call center.

These days, operating a successful call center has become more important than ever before. In fact, call centers are essential to a variety of different types of businesses — particularly in 2022 — and onwards as the workplace has significantly shifted in the last couple of years. The reality is, call centers are super beneficial for businesses because they really will be the team that ends up making the work actually happen for your business overall. Ultimately, with a properly operating call center, your business can easily provide optimal customer service thereby boosting your business down the line. Here are the most effective strategies that’ll help your business provide optimal customer service with the assistance of a very successful call center.

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How to Create Comfort in Your Telecommunication Skills

Friday, August 27th, 2021
How to Create Comfort in Your Telecommunication Skills

Telecommunication is a necessary part of modern life, but it doesn’t need to be a cold, negative experience.

Unfortunately, telecommunication has gotten a bad rep. This is in part because of how tough it is to create a meaningful connection over the phone. When you’re talking to someone face-to-face, you can immediately see their reaction and empathize with what they’re going through. Some telecommunicators aren’t interested in that, which is why we see things like “cold calling” pop up and make us immediately think of negativity. Telecommunication is a necessary part of modern life, but it doesn’t need to be a cold, negative experience—in fact, we have some tips on how you can make sure everyone ends up feeling great about their telecommunication experience

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What Makes Up a Successful Call Center?

Friday, August 20th, 2021
What Makes Up a Successful Call Center?

Excellent customer service is going to be the name of the game for most call centers.

“Thank you for calling ABC company. This is Sarah. How can I help you today?” “Oh you’re a real person? That’s great!” “I sure am! How can I help you?”

“You’ve reached ABC company. We are not able to take your call right now, but if you leave us a detailed message, we will get back to you as soon as possible. Have a great day!” *Click (calls your competitor).

Of those two scenarios, which sounds better for your company? Often the chance to secure business or lose it comes down to the interaction your customer has on the phone. But it is unreasonable to expect you to answer your phone at all hours of the day and night. This is why many companies opt for a call center. But you want that call center to be successful. Usually, what that means is that you want your call center calls to always secure business for you. Read on for some of the characteristics to look for to make sure that your call center is successful.

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VoIP or UCaaS: Which is Best for Your Business?

Friday, August 13th, 2021
VoIP or UCaaS: Which is Best for Your Business?

Making the right selection between VoIP or UCaaS can be cumbersome, but knowing what to look for when it comes to your unique situation can really help make the decision-making process slightly easier.

For businesses, proper security measures must be in place to keep important information safe and secure. In fact, in any business context understanding the best way to communicate with your team and staff makes a difference in how successful your business is. The reality is, knowing what type of software might be best to provide a safe and secure platform for companies to use can really make a huge difference. When considering this specific and critical component of your business, being properly informed about the best approach to take is much-needed. Ultimately, making the right selection between VoIP or UCaaS can be cumbersome, but knowing what to look for when it comes to your unique situation can really help make the decision-making process slightly easier than it may have appeared initially. Here is a helpful guide to steer you in the right decision when it comes to your specific business.

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