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Archive for the ‘ The Industry ’ Category

Three Types of PBX Phone Systems to Consider For Your Business

Thursday, April 8th, 2021
delta intellicom pbx phone systems

PBX phone systems aren’t super complicated and erase the need for an operator.

PBX phone systems have truly revolutionized the telecommunication industry over the years. PBX (or public branch exchange) systems have basically eliminated the need for phone operators, a role in which there was plenty of user errors that could occur, especially in sophisticated, confidential environments. PBX phone systems essentially reroute any phone call to the desired extension by using a pre-programmed process of elimination method to further enhance the efficiency and timeliness of business phone calls. Any business in any sector can greatly benefit from PBX phone systems, but there are many different types out there to choose from. Here are the three basic types of PBX phone systems and how to ascertain which one is right for your company.  Read the rest of this entry »

The Benefits of VoIP When Working from Home

Thursday, April 1st, 2021
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Working from home has a few disadvantages, but having a VoIP system is not one of them,

Even though vaccinations are becoming increasingly common amongst the American public, many office workers are still working remotely at this time. VoIP systems for a long time were primarily used in office settings or call centers as an added measure of call security and quality. However, since many have moved from their office chair to their living room couch, VoIP systems needed to be adapted to working from home. While many people simply rely on their home or favorite coffee shop’s WiFi connection for higher security or confidential phone calls, it is simply not an option. Thankfully, most VoIP phone systems have transitioned to Cloud-based over the years of development, so they are easy to use and manage when not at the office. Here are just a few of the many benefits VoIP systems can provide for your business while employees are working from home.  Read the rest of this entry »

Important Uses for an Overhead Paging System

Thursday, March 25th, 2021
delta intellicom overhead paging system

Classrooms, lecture halls, and meeting rooms are great places to consider installing an overhead paging system.

Have you ever been inside a building and noticed a small, grate-like mechanism on the ceilings or near the fire alarm? It was likely an overhead paging system or a way to communicate with a central control center. Many businesses and facilities already use an overhead paging system; you probably just haven’t seen them in action. Most of the time, they are used as a one-way communication measure to announce emergencies throughout the building, such as fire alarms. But, there are more reasons than just emergencies to install an overhead paging system to your business. Here are a few alternate uses of an overhead paging system that can be useful to your business or facility. Read the rest of this entry »

Contact Centers and Call Centers: What’s The Difference?

Thursday, March 18th, 2021
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Contact centers and call centers are similar in some ways, but fundamentally different as well.

When we read “Contact Us” or “Call Us,” we can tell immediately that there is a difference. But when it comes to “Contact Centers” or “Call Centers,” we might assume that they are the same thing. However, this is actually not the case at all. The two customer service centers are actually quite different. They are different in how communication is performed. This article will clear up the differences between call and contact centers and determine which is better for your company or business model. Read the rest of this entry »

How Call Recording Helps Your Business Succeed

Thursday, March 11th, 2021
delta intellicom call recording

Call recording is an extremely useful tool in the telecommunications industry.

Fun fact: did you know that call recording originated from answering machine technology? Back in the 1930s,  the first answering machine was developed with magnetic tape strips to allow users to leave a short recording if no one was available at that time. This recording technology eventually paved the way for the first tape recorder, which was used for many years to record phone calls. The answering machine’s time is long gone in the modern age, and call recording is now done 100% digitally. Call recording and monitoring are used by thousands of businesses and corporate spaces nowadays for a multitude of reasons. Here are some core reasons why call recording can help refine and build your business towards success. Read the rest of this entry »

Five Steps to Troubleshoot Your PBX Phone System

Thursday, March 4th, 2021

Many businesses today use PBX, or Private Branch Exchange, for their phone systems because it saves the cost of installing an individual outside line for each user. Instead, the system allows individual users to share a number of outside lines and create internal connections seamlessly, all using the digital power of VoIP (for the most part – some companies still have legacy, analog PBX systems). Like any technology, however, PBX can have its small technical issues, specifically jitter (disarranged sound on the call), latency or lag, and interference. Luckily, many of the most common issues in your PBX phone system you can troubleshoot yourself with these steps.

A PBX phone system can have its small technical issues, but many of the most common issues you can troubleshoot yourself with these steps.

Make sure your PBX phone system is meeting ready by troubleshooting it first!

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How the Telecommunications Industry Changed for the Better in 2020

Friday, February 26th, 2021
Here are a few subcategories within the telecommunications industry that are on the rise in 2021.

5G cellphone towers were a great technological advancement in the telecommunications industry to come out of 2020.

2020 was a rough year for most of us, but one good thing to come out of was the rise of telecommunications technology and industry. In 2019, industry heads were already preparing to make 2020 their biggest year yet in terms of advancements. But no one expected a deadly global pandemic to force millions to work and learn from home to make their efforts significantly more important. Here are a few subcategories within the telecommunications industry that grew tenfold in 2020, making them great technologies to look out for as we continue 2021. Read the rest of this entry »

How to Assess Your Call Center’s Performance

Friday, January 8th, 2021
How to Assess Your Call Center’s Performance

When it comes time to assess how your call center is performing, track these factors.

Your call center is likely one of the biggest drivers of your business. Even if you don’t use the call center to generate new business, a well-run and professional call center is the best way to retain business through good customer service that builds trust. When it comes time to assess how your call center is performing, there are several KPI’s, or Key Performance Indicators, that you should be tracking.  Read the rest of this entry »