Backed by rapidly developing technology, the telecommunications field is one area where we’re seeing unprecedented growth. It doesn’t seem to be slowing down either, with big changes coming in terms of mobile networks and the Internet of Things (IoT). While many factors are causing this telecom boom, one that can’t be underlooked is the growth […]...
When you are in the market for a commercial phone system, there’s a lot of technical lingo thrown around that can be quite confusing to the average buyer. For example, when you begin your search for an installation plan for your new phone systems or for setting up your own contact center, you will likely […]...
In the age of Zoom, having employees in different areas (of the building, the city, or even the world) is simply no longer the hurdle it used to be. Businesses have long addressed the issue of working together from afar with the business conference call, and this tool remains incredibly useful today. There are times […]...
Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, which can distract other call center workers. An […]...
All technology has an expiration date, and phone systems are no different, meaning phone system repairs may be in the future. A system that was cutting edge technology long ago may not be as well aged as one expected. It is hard for older technologies to keep up with cutting edge new advancements. But some […]...
These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a significant impact on employee engagement, the […]...
Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the differences between traditional and hosted PBX solutions. […]...
We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed with plenty of science behind them. […]...
Think about your onboarding process at your business. Hopefully, it’s as simple as adding new employees into your systems, giving them some keys, and going from there. It’d be counterproductive if you had to replace your system every time you expanded the number of employees you had. Instead, you want something that scales with you, […]...
Quality business phone headsets are a necessity. This is because your staff will be using them day in and day out. Ultimately, the efficacy of your phone services depends on having reliable, high-quality phone headsets. Like any decision over what products to buy, there are some guidelines you can follow in order to end up […]...
