Modern business phone systems have become complex, web-based interfaces that need to do more than simply make audio-based phone calls. Communication technology has seen exponential growth in recent years, which has become a major boon to businesses as it makes productivity smoother and simpler no matter where your employees are. Mobility Features The modern workforce […]...
As a small business owner (or not so small business), you have a lot of heavy decisions weighing on you. While you likely have staff, employees, co-owners, managers, or others on your team who can help with your decisions, ultimately, you have the final say. In those cases, the weight of the choice can sometimes […]...
A high call volume is when a company has a 10% increase in calls above its usual volume. If you want your call center to thrive, it’s best to utilize the best strategies to handle a high call volume is a must. It threatens your reputation and bottom line when a client or customer is […]...
Whether you work in an office, work from home, or rock a hybrid option, having the right tech where you work makes all the difference. This isn’t just referring to your computer either. It is important to have the right phone and headset also to make your work day go smoothly, from important calls to […]...
In our online world, data security is one of the most important aspects of any business. Aside from data pertaining to that business such as company information and finances, businesses—even small businesses—have a database of Personal Identifiable Information (PII) of employees and customers that is important for smooth operations. Businesses cannot survive without collecting this […]...
We all know that speed is key when it comes to the internet. Whether you’re online gaming against friends or strangers, lag and a slow connection could be the difference between winning and losing. The internet isn’t just for fun, however. Slow internet can also hinder your ability to work remotely, make you look bad […]...
As a small business owner, you’re always looking for ways to cut costs and decrease overhead. But you don’t want to cut out things that are really important to your employees or vital to the way you do business. The point of cost-cutting is to improve profit margins – and decreasing productivity hinders that goal. […]...
One major cultural shift that has come out of the pandemic is that so much of business is done virtually now, even for small businesses. Teleconferencing really is a new standard of business these days. And while the jokes about pairing your suit jacket with your pajama pants are great, it’s also important to remember […]...
The internet comes with many conveniences, but cyber security issues also make the Internet risky. Small businesses hold sensitive information on cloud-based systems that hackers can retrieve without the proper protection. This problem not only affects employees but customers as well. Every company is responsible for creating a safety culture to improve that business while […]...
Setting up a small business network at your company is an absolutely essential step in preparing your office for new or returning team members. So whether this is your first time setting up a network or you’re preparing for your team to return to the office, setting your equipment up correctly will ensure your team […]...
