Delta Intellicom

5 Benefits Of Video Conferencing

Improvement in technology has significantly changed our ways of doing business. For example, nowadays more people are working from their homes and over the internet. That said, the need for a cost-effective, timely, and efficient way of communication that mimics face-to-face communication is inevita...

6 Benefits Of eFax

The emergence of eFax has enabled fax enthusiasts to shift from traditional machine faxes to online faxing. This has made sending and receiving faxes easier and achievable in the current world where everyone is switching into paperless business. This article is for those who are still using the trad...

The Main Benefits of Call Recording to Businesses

Today businesses are in the run to improve, if not invent, new ways to engage and satisfy their customers owing to increased competition. Telephone communication has remained a great way for businesses and customers to engage one another. Telephone communication has, however, had some challenges. Fo...

Headsets As Essential Business Assets

If you’re in a business that’s best handled over telephones, you must have already run across an issue that is fundamentally built into the workload: holding a phone all day, every day. It’s a pain, and there’s no easy way to do it. Corded or cordless, smartphone or rotary, phone-based jobs ...

The Main Benefits of Using Call Queuing

If you have to wait as a customer, you want to know that somebody will be there soon to help you, and a call queue allows you to set your expectations for your callers like this very easily. Everybody has experienced waiting in a line of a call queue when they contact a customer service […]...

Everything to Know About Power over Ethernet

What if we let you know that it was actually possible to send electricity through an Ethernet cable to power another device or devices? Would you really believe us? You should because that is precisely what Power over Ethernet, or PoE, does. There is a lot to learn about PoE, including what it is, h...

What Makes Up a Successful Call Center?

“Thank you for calling ABC company. This is Sarah. How can I help you today?” “Oh you’re a real person? That’s great!” “I sure am! How can I help you?” “You’ve reached ABC company. We are not able to take your call right now, but if you leave us a detailed message, we wil...

VoIP or UCaaS: Which is Best for Your Business?

For businesses, proper security measures must be in place to keep important information safe and secure. In fact, in any business context understanding the best way to communicate with your team and staff makes a difference in how successful your business is. The reality is, knowing what type of sof...