Call center employees must use headsets in combination with their phone system to make sure they can quickly and accurately record information about their customers or sales leads. This eliminates the need for them to be holding their phone physically in their hand or using speakerphone function, wh...

These days, we are all using video conference calls more than ever before. But what impact does this have on a company’s culture? The impact of virtual conferencing on a company’s culture is vital for any business owner to understand. The reality is, a company’s culture can have a ...

Here at Delta Intellicom, we like to stress the importance of quality communication. It’s something that so many businesses, even successful ones, seem to forget about, in part because it’s a landscape that’s constantly on the move. One area we see a lot of confusion in is the diff...

We’ve all experienced the joys of on-hold music. It’s something to keep you distracted, and sometimes, you may even find yourself humming along. That may be the case, but the psychology behind having music on hold runs much deeper than that. Music and messages on hold were intentionally designed...